Where do you deliver and what does shipping cost?
We deliver within Canada, including all 13 provinces and territories. Standard Shipping is free, with no minimum order amount. International delivery is not currently offered.
How long does an order take?
Normal processing takes 1–2 business days. Standard transit after dispatch is approximately 4–6 business days, for a combined normal estimate of 5–8 business days. Weekends and applicable holidays are excluded. These estimates are not guaranteed dates; remote destinations and carrier disruptions can take longer.
How can I track my parcel?
Use the tracking information provided when it becomes available for a dispatched order. First scans may take time. If tracking is missing or not progressing, contact us with your order number.
Can I change the address, edit or cancel an order?
Contact support@allmaxnutritionqz.shop or 9064130230 promptly. We check whether the order can still be changed before dispatch. Changes or cancellation may no longer be possible after shipping, and we will explain the available options.
Can I return or exchange an item?
You can request an eligible return or exchange within 30 days of delivery, including a change of mind. Goods must be unused, in their original condition and packaging, with proof of purchase. Supplement and food packaging seals must remain intact for a change-of-mind return. Contact us first for approval and instructions. Defective or incorrectly supplied goods are assessed separately, with applicable legal rights preserved.
Who pays return shipping and is there a restocking fee?
We cover approved, eligible return and exchange shipping with a prepaid label or an equivalent free arrangement. There is no restocking fee. Use the approved return destination and instructions rather than mailing goods to an assumed address.
When will a refund arrive?
After the returned goods are received and reviewed, an approved refund is issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post it. Contact us if it remains missing after these processing and posting periods.
What if my order is damaged, missing or incorrect?
Send us the order details, a description and photographs where appropriate. Keep the packaging and affected goods. We review the issue and explain the appropriate delivery investigation, replacement, return or refund arrangement.
What currency and payment methods are used?
Prices and checkout are in CAD. Our verified Canadian Credit/Debit Card checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover. The payment options available for your order are displayed at checkout before submission. Payment is processed through Shopify checkout. Our Payment Policy explains failed, pending and suspected duplicate transactions.
How are taxes and customs charges handled?
Applicable taxes and the final order amount appear at checkout. Canadian Standard Shipping is free. We currently do not offer international shipping and therefore do not offer an international customs-charge arrangement.
How can I contact you?
Use support@allmaxnutritionqz.shop or 9064130230 for questions about this store. Our business contact address is 172 O'connor St, Ottawa, Ontario, K2P 1T5, Canada. Include your order number and relevant details, but do not send complete card details or passwords. Read our Privacy Policy for information-handling questions.
Last updated: October 9, 2026. Store: allmaxnutritionqz.