Refund policy

Our 30-day return and exchange policy

You may request a return or exchange within 30 days after delivery, including a change of mind, when the item qualifies. Keep the item unused, in its original condition and original packaging, and provide your order number or proof of purchase. This is our store policy; it does not replace any mandatory consumer rights that apply to your purchase.

How to start

Contact support@allmaxnutritionqz.shop or 9064130230 with your order number, the items involved and whether you would like a refund or exchange. We will review the request and explain the next steps. Contact us before sending anything back. Our business contact address is not an automatic return destination; use the return instructions we provide for your approved request.

Return shipping and fees

We cover the shipping cost of approved, eligible returns and exchanges. We provide a prepaid return label or an equivalent free return arrangement. There is no restocking fee. Keep the return tracking information and pack items securely. We will explain the approved return destination and shipping arrangement when we respond to your request.

Exchanges

Tell us which item or option you would like instead. Exchanges depend on the requested item being available. We will confirm the return arrangement, replacement availability and any price difference before proceeding. If the replacement is unavailable, an eligible return can be refunded instead.

Refunds

After we receive the returned goods and review their condition, an approved refund is sent to the original payment method within 10 business days. Your bank or payment provider may need additional time to post it. Business days exclude weekends and applicable holidays. If an approved refund has not appeared after the processing period and your provider’s posting time, contact us with your order number.

Damaged, defective, missing or incorrect items

Contact support@allmaxnutritionqz.shop or 9064130230 with the order details, a description of the problem and photographs where appropriate. Keep the packaging and affected goods while we review the issue. We will explain the appropriate replacement, return or refund arrangement. An unused-condition rule for change-of-mind returns does not remove rights concerning defective goods or goods that do not match their description.

Product condition and consumer rights

For supplements, powders, drinks and food products, the original condition and packaging requirement includes intact seals for a change-of-mind return. Do not consume a product you believe is damaged, contaminated or incorrect. We assess product-specific safety concerns and any applicable legal rights individually. We do not impose a blanket final-sale exception on this catalogue. Canadian federal and applicable provincial consumer protections remain available where they cannot legally be excluded.

Last updated: October 9, 2026. Store: allmaxnutritionqz.